VERY IMPORTANT:
Make sure the shipping address you left in your Paypal is the same address as the website, or we will hold the item and contact you to confirm the address.


Custom Tax
There is NO Custom Tax for the USA. We always declare less than 150USD on our package value.


Contact Info:
support@gkloot.com
You can contact us if you found any reliable vertical sites have a lower price than us, and we will send you coupons as rewards after confirmation.

Facebook Public Page

Q/A (This will help you understand how we get things done)
1. How to track my items?
You can always check the tracking # of your orders in “My Orders”-“View Order Details”. 

We will upload the tracking right after we got it from the shipping company, it will take about 3 days normally. 

2. How would I know when it's time to pay the balance?
Your shipping cost will be updated once we receive your statue from the studio. The timelines for this are liquid, and the date provided in the product page is an estimate (a studio may finish your statue earlier or later than the date provided). If your delivery is time sensitive due to you being uncertain/unable to receive the package at a certain date, please ask us to keep the statue, not to ship it until you inform us to.
Once we receive the box, we will calculate and provide shipping options for you based on our available services.
Once you receive your shipping invoice, you have up to 60 days to pay it or your order will automatically be cancelled.

3. Why I didn’t get a shipping notification?
We send emails to your registered address for each order we ship. Please make sure the email address is correct before purchase.
Check trash if you didn’t get an email after your register.
You can also add these email addresses to your contact so all the mails from us won’t go into the trash: 
support@gkloot.com
-General customer service

noreply@gkloot.com
-All tracking and order info

gray@gkloot.com
-Shipping issues

4.Will you ship all my items together or would be multiply packages?
If you bought some items in one order, we won’t ship them together normally. We ship them separately to reduce the customs tax and the risk of breakage during the shipping


5. If I just preorder an item with a deposit, how long do you give me to pay for the balance of the item once it arrives?  
You have 30 days to pay the balance after we change the order status to "waiting for rest of the payment" 
In fact, you can just click "complete your payment" anytime you want to pay the balance.



6. How to get a replacement part?
Contact us first with the order number and the issue part photo, we will reply to you when we receive these. 

It may take up to 1-2 months to get the replacement part from the factory（Normally two weeks).

We will send you the tracking when we ship the piece out.
You can follow up with us every 1 or 2 weeks.



7. How do you guys deal with custom tax?
We always declare the value less than 150USD for each package so you can avoid some custom tax.
There is no Tax for USA buyers.
You may have a less than 5% Probability to pay tax if you are in Europe.
Contact us first if the shipping company asked you to pay tax, we may help you out there.


8. Didn’t get a reply from you guys.
We are off work are weekends, we may reply to your messages, but still, most messages will be replied to on Monday(Beijing Time)

If you didn’t get a reply for 36 hours on workdays, send us a message again. (We reply to all messages every day but send us again anyway just in case we missed it)

The shipping company will also take rest on the weekend, so no new tracking will be uploaded on Monday.

9. Do pre-orders ship as they arrive, or do you wait for all items in order before shipping? I ordered lx luffy and fantasy studio charizard family in the same order for example. Will lx luffy ship soon, or will it be held till charizard comes in?
We ship whatever comes first. So lx luffy will be shipped right after we get it.


10.  Should I pay in full before the item is in stock?
We will ship the items by final payment sequence when the item came in different batches.

For example, if the total full payment per order is 20 sets, the deposit pre-order is 40 sets and the first batch item is 30 sets in total, we will ship the 20 full payment orders directly and ask 15 deposit pre-order buyers to pay the balance and pick first 10 guys to ship the item by balance payment sequence (since not all buyer will pay the balance).

11.  Can I cancel my order?
If you only paid the deposit, you can contact us to get the deposit back within 7 days after you place an order, after 7 days, we can only refund 70% of the deposit + 100% balance (if paid)

12.  Can I get an out-of-stock statue?
Feel free to contact us if you want one of those! But all the statues are limited in number, so the price in the local market might be higher than before (may also be lower).
Click here for out of stock statue request!

13.  Can I use the payment plan?
Sure! Check out the Lay-Buy option! Please remember that we'll ship the statues out after you finish the payment! You can also ask us to send an open invoice for the balance and the shipping fee.

14.  Why is the shipping fee that unexpectable?
Normally we don't know the shipping fee is more expensive than we thought due to the dimension and weight. Feel free to contact us if you have this kind of problem, and we'll definitely help you with it!


Since you are already here, let me show you more info about our site
Business Cooperation
GKLoot Store welcomes all kinds of cooperation.
We do wholesale too!


Emails:
Support@gkloot.com
-For questions based in GKLoot Store Website.
Feel free to email us if you have any questions or advice!

-
GKLoot Store