1. What should I do if I want to change address?
If you need to modify your address after placing an order (whether it's a pre-order or in-stock order), please contact us immediately! You can reach us directly through our website or email us at ([email protected]).

For in-stock products, we default to shipping at the fastest speed possible. Therefore, it's best to ensure that the address you provide during the ordering process is accurate. However, if you have an urgent situation that requires changing the address, please contact us as soon as possible. Once the tracking number is updated, we basically have no way to help you change the address.

For pre-order products, since the duration of the pre-order period is uncertain, please remember to contact us if you move or any other situations where the delivery address needs to be changed. We can only guarantee the use of the address provided in your order, but we are not obligated to monitor any changes in your address. Once the product is released, we will email you notification. If your address has changed at that time, please contact us promptly.

2. Why is the shipping fee that unexpectable?
Normally we don't know the shipping fee is more expensive than we thought due to the dimension and weight. Feel free to contact us if you have this kind of problem, and we'll definitely help you with it!

3. Where can I track my order?
You can track it here in 17track.

4. The tracking stops updating:
The status “The airline departs” means your order has been sent out and probably arrived in your country. But there is a backlog of cargo in the US and Canada, and the post office is usually slow, the tracking may stop updating for 15 to 40 days. 
Don't worry, it's still in transit. Please wait patiently. 

If it says expected to arrive xxxx. Which means the package is on the boat or railway shipping, which may not update in time. Don't worry, you can keep waiting for the tracking update.

It sometimes happens if one tracking doesn't update for 45 days. (During certain periods of the year especially the sea shipping & railway shipping, it may up to 60-90 days)

If you see it's not updating over 60 days then please contact us, and we will check the tracking and send you 1.2x original price you paid for the item via GKLoot Points (store credit).
You can use the points to buy things you want. If it shows up later, we will contact you and take the points back. We have a really low lost rate (close to 1/1000)

5. Where you ship the package from
We ship from China to worldwide.

6. How to track my items?
You can always check the tracking number of your orders in “My Orders”-“View Order Details”. 


We will upload the tracking right after we got it from the shipping company, it will take about 3 days normally. 
Please try to check the tracking number via other websites we provide if you can find any info on 17track.


7. What shipping methods do we use?
Fast Air shipping (DHL,FedEx etc): The delivery time normally takes 6-8 days, and the shipping fee is a bit high.

China Post/SAL: The delivery time normally takes 1–3 months, shipping will be slow, but the price will be cheap, and the tracking may stop updating before it lands. We recommend Asian and European countries to use this one.

Sea Shipping: Our main shipping method, the delivery time normally takes 28-55 days, no updates can be tracked when the package is on the boat. But we will provide information for the ship's boarding, arrival and delivery, recommended for US, AU, EU buyers.

We will provide you with the most suitable transportation plan, if you have designated logistics, please let us know, we will try our best to help you!

8. Why I didn’t get a shipping notification?
We send emails to your registered address for each order we ship. Please make sure the email address is correct before purchase.
Check trash if you didn’t get an email after you register.
You can also add these email addresses to your contact so all the mails from us won’t go into the trash: 
[email protected]
-General customer service

[email protected]
-All tracking and order info

[email protected]
-Shipping issues

9. Will you ship all my items together or would be multiplied packages?
If you bought some items in one order, we won’t ship them together normally. We ship them separately to reduce the customs tax and the risk of breakage during the shipping.

10. Why are there several tracking numbers in the order detail?
In most cases, it means the tracking # We uploaded previously and has been updated into a different one.
In other cases, there might be multiple items in the same order, and we have multiple tracking #s for each item. However, due to technical limitations, we can not specifically mark each item with the correct tracking#. If you have problems with the tracking, please contact us.

11. What should I do if the tracking shows the package has been returned or something weird.
Contact us if you find your package has been returned or any weird thing happens. We will deal with it soon.
You can also contact your local post office once it’s in your country for more info.

12. How do you guys deal with custom tax?
For United States buyers, the Good news, there will be no tax at all. Sweet
For EU countries buyers, the tax of the package under 2KG is already included in the shipping cost. For packages over 2 kg, We always mark the value less than 150USD for each package to lower the chance for you to get taxed for importing goods.
For other countries (Canada, Peru, UK etc.) We always mark the value less than 150USD for each package to lower the chance for you to get taxed for importing goods.

If your tracking number starts with CY, please read the instructions below carefully:
Customs authorities may randomly inspect parcels and may charge additional taxes or fees in accordance with their regulations. We kindly request that our customers be aware of this potential additional cost when placing orders for larger items.
Contact us first if the shipping company asked you to pay tax, we may help you out there.