Changing Your Shipping Address

If you need to change your address after placing an order — pre-order or in-stock — contact us immediately, through the website or at support@gkloot.com.

• In-stock orders ship as fast as possible, so please make sure the address is right when you order. Once the tracking number is issued we basically cannot change it.
• Pre-orders can sit for a long time. If you move, tell us. We can only guarantee the address provided in your order and we are not obliged to monitor changes to it. We email you when the item is released — if your address has changed by then, contact us promptly.

Shipping Cost

Why is the shipping fee hard to predict?

Normally the estimated and actual shipping costs do not differ much. Occasionally a change in the manufacturer's packaging, or a higher number of statue parts, makes the package larger than comparable statues and pushes the cost beyond what we expected. Contact us if this happens and we will help you sort it out.

Shipping Methods

Fast Air Shipping (DHL, FedEx, etc.)

Delivery normally takes 12–15 days. This option has a higher shipping cost.

Sea Shipping — our main method

• US customers: normally 28-35 days
• EU customers: normally 45-55 days
• AU customers: normally 30-35 days

No tracking updates are available while the package is on the boat, but we provide information on the ship's boarding, arrival and delivery. Recommended for US, AU and EU customers.

We will suggest the most suitable shipping plan for you. If you have a preferred carrier, let us know and we will do our best to help.

Tracking Your Order

You can always find the tracking number under "My Orders" → "View Order Details", or track it on 17track. We upload the tracking number as soon as the shipping company gives it to us, normally within about 3 days.

If 17track shows nothing, try one of the other tracking sites we provide.

The tracking says "The airline departs" and then stops

That status means your order has left and has probably arrived in your country. Post offices can be slow and tracking may stop updating for 15 to 40 days. It is still in transit — please wait.

If it says "expected to arrive ...", the package is on a boat or on rail and may not update in time. You can keep waiting for the tracking to update.

My tracking has not updated for a long time

A tracking number sometimes stops updating for 45 days, and sea or rail shipping can go quiet for 60-90 days during certain periods of the year. If there is no update for more than 60 days, contact us. We will check the tracking and send you 1.2× the price you paid in GKLoot Points (store credit), which you can spend on anything on the site. If it turns up later we will contact you and take the points back.

Our loss rate is very low — close to 1 in 1,000.

Why are there several tracking numbers in my order?

Usually an earlier tracking number was replaced with a new one. It can also mean the order holds several items each with its own number — we cannot mark which belongs to which, so contact us if that is a problem.

The tracking says returned, or something looks wrong

Contact us as soon as you notice it and we will sort it out. Once the package is in your country your local post office can also give you more detail.

Deliveries and Notifications

Will everything ship together?

Combined shipping may be available. Please contact us to check whether your items can be shipped together.

Where do you ship from?

We ship from China to the rest of the world.

I did not get a shipping notification

We email your registered address every time we ship an order, so please make sure your email address is correct before you buy, and check your junk folder.

Add these addresses to your contacts so our emails do not end up in your junk folder:

• support@gkloot.com — general customer service
• noreply@gkloot.com — all tracking and order information
• rain@gkloot.com — shipping issues

Tariff & Sales Tax

Import duties and taxes may apply depending on the destination and shipping service. Any charges are assessed by local customs. If you receive a tax payment request, please contact us with the notice and your order number so we can help check it. Any tax confirmed as payable by customs is the recipient’s responsibility.